l89y's Privacy Policy

When you open an account at l89y, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (for identity verification)
• Residential address
• Preferred payment method details (bKash, Nagad, Rocket, or Upay)

This information is essential for account creation, identity verification, and financial transactions.

When you make deposits and withdrawals to your account, we store transaction-related information. This includes:

• Transaction date, time, and amount
• Payment method — bKash, Nagad, Rocket, or Upay mobile wallet number
• Deposit and withdrawal history
• Bonus claims and wagering activity

Financial information is stored in encrypted form and is never sold to third parties.

To improve service quality, we automatically collect certain technical information:

• IP address and device type
• Browser version and operating system
• Login time and session duration
• Pages visited and links clicked
• Cookie and session data

This information is primarily used to ensure platform security and improve the user experience.

l89y uses your collected information only for the following legitimate purposes:

• Account management: Creating accounts, verifying identity, and ensuring secure login.
• Processing financial transactions: Completing deposits and withdrawals and keeping transaction history.
• Fraud prevention: Detecting suspicious activity and maintaining platform security.
• Customer support: Resolving your questions and issues — via 24/7 live chat and email.
• Promoting responsible play: Monitoring playing patterns to help identify problematic behaviour.
• Service improvement: Analysing usage patterns to improve the platform experience.
• Communications: Sending important updates, policy changes, or security notices.

Cookies are used on the l89y website. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential cookies: Maintaining login sessions and ensuring the site's core functionality.
• Functional cookies: Remembering your preferences (such as language or layout).
• Analytics cookies: Collecting site usage statistics (without personal identification).

You can disable cookies from your browser settings, though this may cause issues with using some platform features.

l89y never sells or rents your personal information. Only necessary information may be shared in the following limited circumstances:

• Payment processors: Only the necessary payment information is shared with bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology providers: Providers of platform hosting, security, and technical services are bound by strict confidentiality agreements.
• Legal obligations: In response to valid orders from a competent court or law enforcement authority.
• Fraud prevention: In investigations of serious fraud or security breaches.

l89y uses industry-standard technology to protect your information:

• SSL/TLS encryption: All data transfers between your browser and our servers are encrypted.
• Database encryption: Stored personal and financial information is kept in encrypted form.
• Two-factor authentication: Strong verification measures to prevent unauthorised access to accounts.
• Regular security audits: Periodic reviews to identify and address potential vulnerabilities.
• Access controls: Only authorised staff can access information on a need-to-know basis.

However, no method on the internet is 100% secure. We are committed to ensuring the highest level of protection, but we cannot guarantee absolute security.

As a user of l89y, you have the following rights:

• Right of access: You can request to view the information stored about you at any time.
• Right to rectification: You can request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you can request deletion of your information (though some information may need to be retained due to legal obligations).
• Right to restrict processing: In certain cases, you can request that the use of your information be limited.
• Right to object: You can request to opt out of marketing communications.
• Right to data portability: The right to request a copy of your data in a readable format.

To exercise these rights, email [email protected] or contact us via live chat.

l89y retains your information only for as long as necessary:

• All information is retained while your account is active.
• Financial transaction information may be kept for a specified period after account closure due to legal requirements.
• Technical logs are generally retained for a short period and then deleted.
• If you request account deletion, we action it as soon as possible.

l89y is for individuals aged 21 and above only. We do not knowingly collect any information from those under 21. Age is verified at registration, and accounts belonging to minors are closed immediately.

If you believe a minor is using our platform, please notify us immediately at [email protected].

l89y may inform you about relevant offers and updates. You can opt out of marketing communications at any time:

• By clicking the "Unsubscribe" link at the bottom of an email
• By changing notification preferences in account settings
• By requesting it from the support team via live chat or email

Even after opting out of marketing communications, important account and security notifications will continue to be sent.

l89y may update this privacy policy as needed. If any significant changes are made:

• A clear notice will be posted on the website.
• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, you may be notified directly at your registered email.

If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. We therefore recommend reviewing this policy regularly.